Why It’s a Big Deal that Wayfair Outsources to Guyana

Wayfair, the Boston-based online furniture purveyor that generated over US$2.25 billion in revenue in 2015, confirmed last week with Nearshore Americas that the company is relying on a BPO provider in Georgetown, Guyana to support the company’s fast growing back-office operations.

“Our team in Guyana handles merchandising and back-office type work for the company. We have been very pleased with our team in Guyana. The country offers ...

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CX Guyana Tour Reveals Power of On-the-Ground BPO Evaluation

Organized by Nearshore Americas, the trade mission was designed to examine the country’s readiness in offering global services, particularly call center service.

 

A delegation of North American BPO executives toured Georgetown, Guyana last week, exploring business opportunities in sourcing, customer care, and IT services as the country continues to generate acclaim from knowledge services investors… Read More

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Owen Verway speaks to Kirk Laughin about the lesser-known strengths of Guyana, and the activities being undertaken to further boost BPO.

~ taken from http://www.nearshoreamericas.com

Even with its native English-speaking population and its eastern time zone, Guyana — a country bordering Venezuela and Suriname on the Caribbean coast of South America — is still struggling to become a well-known Nearshore BPO hot spot, but, on the ground, the excitement surrounding the industry is palpable….. Read More

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DR. Ivor Mitchell, Managing Director of GO-INVEST – 1995-1997

The Board of Directors, Management and Staff of the Guyana Office for Investment (GO-Invest) are deeply saddened by the passing of Dr. Ivor Mitchell.

In the two years Dr. Mitchell served as Managing Director of Go-Invest, from 1995 to 1997, he contributed significantly to the principles on which the Agency operates. His dedicated hard work provided significant guidance to the Agency in its early years, which involved marketing Guyana to investors around the world.

He approached his responsibilities at GO-Invest with professionalism, ...

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